A website dedicated to questioning accounts of, and learning from, my son’s sad and unnecessary death. Nick departed us aged 29 in November 2008. He’d been ill for at least 6 years, but efforts made to get help from healthcare services were fruitless mainly due to misguided and amateur responses from his GP medical practitioners and from specialist NHS Trust mental health services.
I’m writing about it because it may help others avoid similar circumstances, although I can’t really offer any positive advice except be careful who you trust when it comes to healthcare, never take No for an answer and, most importantly, keep a diary of every action you or the Service takes – names, dates, actions.
The events although intensely distressing are important to me and may be a source of information to help others, while at the same time help me cope with my entirely terrible loss, and the extended aftermath of the sad affair, arguably preventable by simple steps and common sense exercised by those we turn to who ‘have the knowledge’.
Unfortunately those people can be hard to reach and are often misguided in their interpretations of patient care and who, in our case, let us down at practically every turn: let down by ignorance, incompetence and arrogance.
Complaining was futile. But it was too late when I found all this out – my son was gone. What a nice sincere and honest lad; and what a waste even yet (2017) to be appreciated for its implications.
In the aftermath was another fiasco: my loss led to the minefield of making a new complaint.
I still trusted that in the UK there was a complaints process and an inquiry system to bring out the truth, find out what happened: why we were let down. I was wrong: the system again let me down due firstly to the self-interest and duplicity of services involved and then—when this failed—an approach to the health services ombudsman (PHSO) whose task is the issues and learn from the mistakes—in theory. At the time of update—September 2017—the matter is still unresolved due to successive further incompetence by that body.
It of course represents my well-supported views, along with facts and experiences thrown in. But my evidence, according to the PHSO, ‘doesn’t count’, or it is in any case ‘trumped’ by suspect and inaccurate NHS evidence however deceitful and meagre. That is their appreciation of Customer Service to complaints; never gaining insight to tragic loss; never appreciating and learning from mistakes for greater benefit: more years wasted, and potentially more tragic losses through the same mistakes.
Where should I start?