Two Trusts were involved
- Solihull Primary Care Trust (Hospitals and GP services contracting)
Time and NHS reorganisation has moved on since the event. This PCT was replaced by the Heart of England NHS Foundation Trust as the hospitals trust, and the local clinical commissioners, the CCG. It is my understanding that many ancillary jobs originally within the PCT were transferred to the CCG, where the same skills were required in the new structure. Comments on these bodies will be kept short, at present.
Essentially the old PCT was to my mind in error at refusing to investigate their own contracted GPs, although they did offer to ‘handle the paperwork’. Contractor GP complaints and service quality thereof was not an issue they were interested in. Question: Why were they employing GPs on which they had no ‘handle’ as to whether they carried out their responsibilities to patients? Why were they not interested in complaints about their contracted services?
The CCG was a late arrival on the stage – with mixed responses to my new questions. They initially were also not keen to admit any responsibility in GP complaints – but that was early days. The actual procedure has now moved-on again since then as I understand it, and a complaint may be taken to NHS England (rather than the GP), essentially the GP employing body.
Later contact with the CCG has been promising in that some effort has been made to look generally at improvements in mental health services provisioning.
This is the Trust that I had to deal with for Nick’s illness, once I had been able to access their services firstly by by-passing the reluctant GP (so-called Primary Care). This is the Trust that received my written complaint, and failed in providing adequate information, support or interventions whilst Nick was ill for more than five years.
The specific department that failed us was their Lyndon Resource Centre which is where their so-called ‘team’ operated from. My issues relate to their inexcusable performance between early 2004 and late 2008 leading up to my son’s premature death. That is not to say that things might not have changed since that date, but even at my son’s Inquest in May 2011 there were signs that lessons had not been learnt and the recorded evidence as given showed distinct failings in their understanding of the job. As a body I have never had an apology from the top, although I have had sympathies and personal regrets shown by individuals in high post. How long should I wait?
At a later date I will document the trials, and the successes, I have had with BSMHFT, mainly down to:
Why they dont take complaints seriously
Why front line staff are unaware of published policies and guidelines.
Why front-line staff are allowed to scare vulnerable patients
Why carers are left out in the cold and ignored if they report a problem, and
Why staff can carry on in the same jobs after serious maladmistration contributing to a death.